The fine print

Items in good condition

You can request an exchange or return within 10 days of delivery, as long as the item hasn't been worn, washed or altered and its tags and original packaging are kept. Trying on for size carefully, without damaging or soiling the item, is fine.

If you change your mind or want a different size for an item that matches your order, you pay the actual cost of the return shipping and of sending the replacement, which we explain first. The original delivery fee isn't refunded in these cases, and exchanges depend on the replacement being available.

These terms and time limits don't restrict your legal rights for faulty or non-matching items.

Faulty or wrong items

If an item arrives faulty, damaged, incomplete or different from your order, contact us with your order number, a description of the problem and photos if you can. We'll repair, replace or refund it according to your legal rights and choices, and we cover the costs of fixing a mistake that is our responsibility, including the related shipping. Opening the packaging or trying the item to check for a fault doesn't remove these rights.

Refunds

Refunds are made by bank transfer within 10 days of receiving the returned item and correct bank details; we inspect the item within that time. For cancellations, the period starts when the cancellation is confirmed and we have your account details. If the payment provider requires a refund to the original payment method, we refund it that way and tell you. We won't replace a refund with store credit without your consent, and we don't deduct fees for a fault or mistake we're responsible for.

1. The store

The Shalfa store is run by Shalfa Gents Tailoring (شلفا للخياطة الرجالية), a sole establishment holding professional licence no. 939425 from the Sharjah Economic Development Department. Address: Shop 3, Al Zahia, Sharjah.

2. Products and sizes

The site sells ready-made sadris, shawls and ghutras, and kandura fabric by the piece, only; it doesn't offer tailoring or alterations. Please check the product description, fabric and size guide before buying. Colours may look slightly different on screen, which doesn't mean the product differs from its description.

3. Prices and payment

Prices are in UAE dirhams and include VAT where it applies. Shipping and the total are shown before payment, with the payment methods available at checkout. You'll receive an order confirmation and invoice; terms of offers and discounts are explained when shown.

4. Availability and confirmation

Orders depend on stock. If we can't fulfil an order we'll contact you, and we won't substitute a product without your agreement. If we cancel because we can't fulfil it, we refund everything paid. Price or description errors are handled according to the law, without raising the price of a confirmed order without your consent.

5. Changing or cancelling

You can ask to cancel before the order ships, and we'll confirm the cancellation. Changes depend on availability and on being possible before shipping; any extra cost is explained and agreed first. After shipping, the returns terms apply.

6. Care

Please follow the care instructions for each product. We aren't responsible for damage from misuse or incorrect care, without affecting your rights for an original fault.

7. Privacy and use of the site

Data is handled under the published privacy policy. A purchase alone isn't consent to marketing. Misusing the site, using payment methods without authorisation or copying its content commercially without permission is not allowed.

8. Complaints and law

For orders and complaints: +971 52 177 7509 · shalfa.tailor@gmail.com. We give an initial reply within two days, with a reference and an expected time to resolve it. These terms are governed by UAE law, without reducing any mandatory consumer rights, and don't prevent recourse to consumer protection or the courts. Each order follows the terms shown at the time of purchase; all periods are calendar days, including weekends and public holidays.

Who is responsible

Shalfa Gents Tailoring, operator of the Shalfa online store, Shop 3, Al Zahia, Sharjah.

What we use and why

We process your name, contact details, delivery address, order details and customer-service messages as far as needed to fulfil and deliver orders, handle payments, refunds and complaints, and meet legal obligations. For bank-transfer refunds we ask for the account details needed. Processing is based on fulfilling your order, a legal obligation or your consent, as the case may be. Buying or creating an account isn't automatic consent to marketing.

Sharing

We share what is needed with payment, delivery, hosting and store-operation providers, limited to the service required, and with authorities when the law requires it.

Protection and retention

We take suitable measures to protect data and limit access to what work requires, and keep it only as long as its purposes, legal requirements and claims need, then delete or anonymise it.

Your rights

You can ask to see, correct, delete or restrict your data and use your other legal rights, and withdraw consent where it's the basis, subject to records we must keep by law. We may ask for suitable information to verify your identity, and you can complain to the competent authority.

Contact

+971 52 177 7509 · shalfa.tailor@gmail.com

To be completed before launch: payment-data handling, service providers and processing locations, cookies and analytics, and retention periods.